Projects

Marketing AX Workspace

A conversational workspace for accessing business data and services through natural-language requests.

Problem

Help marketing teams use business data and tools through a conversational interface.

My role

Service planning, backend architecture, and backend development.

Challenge

Support varied user requests across existing data and service interfaces.

Approach

Planned the workspace experience and designed and implemented the backend for its service flows.

Polaris Studio

A no-code AI workflow service for working with internal data and automating repetitive tasks.

Problem

Make customer data and AI workflows accessible to teams without requiring them to write code.

My role

Service planning, backend architecture, and backend development.

Challenge

Workflows need to accommodate different departmental data sources and services.

Approach

Planned the service workflows and designed and implemented the backend supporting them.

SmartBee

A RAG chatbot service with an embeddable widget that lets teams add document-based Q&A to existing websites.

Problem

Make document-based answers available inside the services people already use.

My role

AI and backend engineering for SmartBee.

Challenge

Support retrieval-based answers through an interface that is easy to install and use.

Approach

Connected the chatbot’s AI and backend capabilities to an embeddable widget experience.

상담 검색 서비스 (Customer conversation insights)

Backend engineering for SK Telecom’s AI-based customer conversation search service.

Problem

Find useful signals in unstructured customer conversations.

My role

Backend engineering for the customer conversation search service.

Challenge

Make conversations with different topics searchable for business questions.

Approach

Built the backend supporting AI-assisted conversation search and analysis.

SK AI Summit 2024 · Talk & recording

REVIEWRO

Backend development for REVIEWRO, a review-based fashion commerce app. The service closed in February 2023.

Problem

Help shoppers discover fashion products through reviews.

My role

Backend development and operation for the REVIEWRO app.

Challenge

Support review-based discovery alongside commerce workflows.

Approach

Built the backend connecting product and review data with the app’s commerce features.

Review topic analytics

Review topic classification for e-commerce at 빌리뷰.

Problem

Help shoppers find relevant information in reviews that cover several topics.

My role

Led review-data pipelines, service APIs, and administration tools as co-founder and CTO.

Challenge

Handle informal review language and multiple topics within a single review.

Approach

Combined review collection and preprocessing with topic analysis and a storefront review widget.

AIAS: network quality analytics

Backend development for AIAS, a map-based telecom network quality service.

Problem

Help network teams examine service quality in its location context.

My role

Data science and backend development for AIAS.

Challenge

Make network-quality and location data usable in a map-based service.

Approach

Built analytics data marts and backend APIs for exploring network quality.

Personalized targeting

Data modeling and backend development for personalized targeting at SK Telecom.

Problem

Turn customer data into usable inputs for personalized marketing.

My role

Feature engineering, data modeling, and targeting backend development.

Challenge

Connect analytical customer profiles with operational marketing services.

Approach

Developed customer feature matrices and a targeting backend used for Biz-RCS.